As your company’s service leader, you’re under pressure to digitally transform your organization. Yet, a survey conducted by Tech-Clarity of over 100 service leaders discovered 54% of respondents experience poor customer satisfaction due to inaccurate service information. How do you focus on improving service efficiency if you’re constantly burdened with customer escalations?
With PLM, the most up-to-date service and parts information is extended from engineering to service in a highly accessible way. As a result, service issues are resolved quickly, with a faster first-time-fix-rate, less equipment downtime and greater technician productivity.
With PLM for service, your team will gain access to the latest product-centric service and parts information, improving overall efficiency while reducing operational costs.
Improve first-time-fix-rate by 90% or more.
Save an estimated up to $6 million annually in operation-related costs.
Reduce scrap, rework, and warrantee claims, lowering cost of poor quality by 40%.
Achieve up to an 80% drop in service calls and emails related to parts identification.
